Understand invoice statuses
Get familiar with the different invoice statuses to know how you can manage your memberships on Wajooba.
Based on your membership's billing frequency, your course admins will send you invoices to remind you about your payment. We'll help you understand your invoice statuses, so you'll know what to do next.
Invoice status overview
Here's a quick guide to help you compare and know more about the different invoice statuses.
| Invoice status | Desciption |
|---|---|
| Completed | This means that you've already made full payment for the invoice. |
| Partial | This status shows up when you pay half or any amount less than the total amount of the invoice. This means that you need to pay your remaining balance to mark the invoice as complete. |
| Failed | An invoice may show as failed when the payment didn't push through. This may be an issue on the card you used, or a system issue encountered when processing the payment. If the issue keeps happening, you can contact your course admins for help or other options. |
| Pending | The pending status on an invoice means that you haven't paid any amount yet for the invoice. This will be updated to either partial or completed based on the amount you pay to settle your balance. |
| Pending Confirmation | This invoice status shows up when you buy a course, an event, or a product, but opt to pay later. This will be updated to either partial or completed based on the amount you pay to settle your balance. For cash, check, or any transactions outside your Wajooba profile, the invoice will stay as is since the admins will have to confirm your payment first. |
| Voided | Voided invoices are for transactions that were made because of a mistake. You don't need to do anything if the invoice has been voided. |
Created by: Paul Romuel Danila