Update ticket pricing for paid events
Learn how you can update the ticket prices of your paid events on Wajooba.
Based on the demand, technology used, and your marketing strategy, prices for your events may change through time, commonly increasing. This helps your business grow to strive in the market and fund developments on the value you share to your customers.
We know that this requires a lot of time and thought to formulate with your team, so take your time to do so. Note that you can edit or update an existing pricing option, offer a new option to your customers, or remove and discontinue a pricing option.
We’ll help you how you can update the pricing for your event tickets.
Edit an existing pricing option
You can edit the details of an existing pricing option. This is good when you want to still use the number of sessions you offer or change the frequency of payments.
Here are the details you can update based on the type of membership you offer.
⚠️ Note that you can't change the type of membership to a different type. You may need to remove the existing option and add a new one instead.
| One-time tickets | Recurring tickets |
|---|---|
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To update the prices of your existing pricing options, follow these steps.
💡 Before you make changes, it’s best to unpublish the event so you can prevent new students from registering for your event using a discontinued pricing. This won’t affect the existing students who are already enrolled; they should have continued access to the events.
- From Events, select the paid event that you want to update.
- Go to the Pricing tab.
- Select the name of the pricing option you want to update.
- Update the details of the pricing.
💡 You can also update the name, currency, inclusion of taxes and card fees, and its visibility on your website.
- Once ready, select Submit.
🎉 Great job! Congratulations on your new pricing.
As soon as you update the prices, it should automatically reflect on your website as well.
One-time tickets
The current ticket of your registered members will remain valid, unless cancelled. If they want to register again, the new prices will be applied on the new ticket they'll buy.
Recurring tickets
The current ticket of your registered members will continue to be active in its original price until the next billing cycle.
Add a new pricing option
If you want to offer a new pricing option to your members, you can do so. Follow these steps.
- From the Events menu, select the paid event that you need to update.
- Go to the Pricing tab.
- To add a new pricing option, select the plus ➕ icon from the upper right corner of the page.
- Add a new event ticket option for your members. You can check the steps on how to set up a new event ticket from the paid event setup article.
Once you’re done, it should show in your list of pricing options. Members can purchase it on their own if it's visible to the public. Otherwise, you can process it for them.
One-time tickets
The current ticket of your registered members will remain valid, unless cancelled. If they want to register again, the new prices will be applied on the new ticket they'll buy.
Recurring tickets
The current ticket of your registered members will continue to be active in its original price until the next billing cycle.
Remove a pricing option
If you need to discontinue an offer and you need to remove it from your payment options, here’s what to do.
⚠️ Removing a payment option won’t discontinue an existing student’s current membership. This just means that new students can no longer register using it.
- From the Events menu, select the paid event that you need to update.
- Go to the Pricing tab.
- Find the pricing option you want to remove and select More Options⠇.
- Select Remove.
- When asked to confirm, select Confirm.
Repeat the same steps until you remove all the pricing options you want to discontinue.
In case you removed a pricing option by mistake, follow these steps to recover it.
- From the Events menu, select the paid event that you need to update.
- Go to the Pricing tab.
- To see all active and inactive pricing option, select the Show all ⬇️ icon from the upper right corner of the page.
- Select the deleted or archived pricing option.
💡 Active pricing options should have a green circle 🟢 icon next to its name. Deleted or archived pricing options should have both green and red circle 🟢🔴 next to its name.
- Review the details and apply the necessary updates.
- Once you’re ready, select Submit.
One-time tickets
The current ticket of your registered members will remain valid, unless cancelled. If they want to register again, the new prices will be applied on the new ticket they'll buy.
Recurring tickets
The current ticket of your registered members will continue to be active in its original price until the next billing cycle.
Created by: Paul Romuel Danila